Refund and Cancellation Policy

1. General Information

This Refund and Cancellation Policy applies to all orders placed via our online shop at drlsdirect.com. We operate as a dropshipping retailer. Compliance with all legal requirements is our top priority.

2. Right of Withdrawal

As a consumer, you have the right to withdraw from the contract within 14 days without providing any reason.

Withdrawal Period:

The withdrawal period lasts 14 days from the day you, or a third party designated by you (other than the carrier), take physical possession of the goods.

How to Exercise Your Right:

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g., via email or letter).

Contact Information for Withdrawal:

Email: info@drlsdirect.online

Postal Address: Marvin Trilk Eresburgstr. 46b 12103 Berlin

3. Sample Cancellation Form

4. Consequences of Withdrawal

If you withdraw from this contract, we will reimburse you for all payments received from you, including standard delivery charges (if applicable), without undue delay and in any event within 14 days from the day on which we receive your notification of cancellation.

Method of Reimbursement:

We will use the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise.

Return Shipping Costs:

In the case of a withdrawal where the goods are neither defective nor incorrectly delivered, you are responsible for the direct costs of returning the goods.

If the delivered goods are defective or do not conform to the contract, we will bear the return shipping costs.

5. Return Conditions

Initiation Period:

You must initiate the return of the goods within 14 days after receiving them.

Condition of the Goods:

To be eligible for a refund, the goods must be returned unused, in perfect condition, in their original packaging, and with all original tags, accessories, and documentation. Any signs of use may affect the right to cancel.

Prior Notification Required:

Please do not return any goods without first contacting us to request a return. Unauthorized returns will not be accepted.

6. Exclusions from the Right of Withdrawal

The right of withdrawal does not apply to the following goods or services:

• Custom-made or personalized items specifically tailored to your needs.
• Perishable goods or items that may quickly expire (e.g., food, flowers).
• Sealed goods that are not suitable for return due to health or hygiene reasons, if the seal has been broken after delivery.
• Other items expressly excluded by law.

7. Defects and Complaints

Inspection Upon Delivery:

Please inspect your order immediately upon receipt. If the goods are damaged, defective, or not as ordered, contact us immediately at info@drlsdirect.online.

Defective Goods Returns:

In cases of defective or incorrectly delivered goods, we will cover the return shipping costs and, depending on the situation, offer repair, replacement, or refund.

Warranty Rights:

Our statutory warranty rights remain unaffected by these terms.

8. Special Considerations for Dropshipping

Since our products are shipped directly by our partners, there may occasionally be additional processing times. However, all statutory return and cancellation rights are fully guaranteed. Any delays in processing do not affect your right of withdrawal.

9. Online Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR), which can be accessed here: https://ec.europa.eu/consumers/odr

We are neither obligated nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

10. Final Provisions

Should any provision of this Refund and Cancellation Policy be or become invalid, the validity of the remaining provisions shall remain unaffected. German law applies exclusively, with the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). Any amendments or supplements to these regulations must be made in writing.